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Delete Your Rydzaa Account

Account & Data Deletion // Rydzaa

Rydzaa India Mobility Pvt Ltd. lets customers (riders) and Rydzaa Crew (drivers) request deletion of their account and associated personal data for the Rydzaa and Rydzaa Crew apps.

Option 1: Delete from the app
  1. Open the Rydzaa (customer) or Rydzaa Crew (driver) app and log in.
  2. Go to your profile / account settings.
  3. Tap Delete Account and confirm.

An account cannot be deleted while a ride is active or in progress. Complete or cancel the ride first.

Option 2: Request deletion by email

If you cannot access the app, email us from the contact details you registered with, or include your registered phone number, and mention that you want your account deleted:

We will verify your identity and process the request within a reasonable timeframe in accordance with applicable regulations.

Data that is deleted
  • Name, email address, alternate phone number and profile photo
  • Registered phone number (replaced with a non-identifiable placeholder, so it can no longer be linked to you)
  • Login sessions, one-time passwords and device notification tokens
  • Access to the app — your account is deactivated and you are logged out
Data that is kept, and for how long
  • Trip records, invoices, payment, wallet, earnings and settlement records are retained as required by Indian tax, GST and other legal and regulatory obligations. These records no longer show your name or contact details.
  • Security and fraud-prevention logs, and information needed to resolve disputes or incidents, are retained for a limited period as needed for those purposes.
  • Aggregated and anonymised data that cannot identify you may be retained for analytics and service improvement.

Records are securely deleted once the applicable legal retention period ends.

For more information, see our Privacy Policy. Questions can be sent to grievance@rydzaa.com.